Privacy Policy

Data Collection

We collect information you provide directly, such as your name, email address, company details, and user role when you register, subscribe, or contact support. We also automatically collect telemetry data from connected industrial devices, device metadata, IP addresses, browser types, and usage patterns within the platform.

Information Processing

We process your information to deliver core BlastingPulse functionality, including device provisioning, real-time telemetry visualization, alerting, diagnostics, and analytics. We also use it to improve performance, administer accounts, enforce platform security, and comply with regulatory obligations.

Sharing Information

We do not sell your personal or device data. We may share information with service providers that help us operate the platform, when required by law or enforceable governmental request, or as part of a merger, acquisition, or restructuring.

Data Retention

Application logs are retained for up to 90 days and database backups for up to 90 days. Customers may request earlier deletion of organizational data after account termination.

Data Roles

Blueprint Software LLC operates BlastingPulse as a data processor on behalf of its customers, who act as data controllers for information collected through their organization's devices and user accounts. Blueprint Software does not access customer data except as necessary to provide support, maintenance, or comply with legal obligations.

Data Location and Transfers

All BlastingPulse services and data storage are hosted on Microsoft Azure within the United States. Data may be replicated across Azure regions for backup and disaster recovery. We do not transfer customer data outside the U.S. unless specifically requested or required by contract.

Security Incidents

In the event of a data breach or security incident affecting customer information, we will notify affected organizations without undue delay after becoming aware of the issue and provide relevant details consistent with applicable law and contractual obligations.

Privacy Rights

You may have the right to access, correct, or delete your personal information, depending on your jurisdiction. To exercise your rights, contact us at team@blueprint.software.

If you request deletion of your account, we will deactivate your login and remove associated profile data from active systems. Operational logs and telemetry may be retained for diagnostics or compliance purposes.

Cookies and Tracking

We use cookies and browser storage to maintain user sessions, improve platform performance, and analyze usage. You can control cookies through your browser, but disabling them may affect functionality such as real-time dashboards and login persistence.

Security

BlastingPulse uses encryption in transit and at rest, along with role-based access controls, telemetry isolation by organization, and continuous infrastructure monitoring. While we take industry-standard precautions, no system is entirely immune to risk.

Updates

This policy may be revised as our services evolve. Significant changes will be communicated through the platform or via email, and the Last Updated date above reflects the current version.

Contact Us

For privacy-related questions, contact us at team@blueprint.software.